Welcome to Himalayan Estate. This website (www.himalayanestate.in) is owned and operated by Tons Valley Agro Pvt. Ltd. By using our website or booking our services, you agree to comply with and be bound by the following terms and policies.
Terms & Conditions
1. Subscription & Yield Guarantee
The "Adopt an Apple Tree" program is a seasonal subscription. By adopting a tree, you are leasing the harvest of one tree for a single harvest season.
- We guarantee a minimum yield of 30 kg of apples (or the equivalent Himalayan Royal Hamper) per subscription.
- Agriculture is subject to natural forces. If your specific adopted tree produces less than 30 kg due to weather, hail, or natural causes, Tons Valley Agro Pvt. Ltd. will fulfill the 30 kg quota from other healthy trees within our own estate. Your harvest is 100% guaranteed.
2. Farm Stay (The Orchard Retreat)
For customers booking 'The Orchard Retreat' or 'The Royal Retreat' (₹14,999):
- The package covers a 2-night, 3-day stay for a maximum of 4 family members (e.g., 2 adults, 2 children) in one accommodation unit.
- All basic meals (Breakfast, Lunch, Dinner) featuring local Pahadi cuisine are included.
- Flexible Dates: While harvest season is July-August, you are welcome to schedule your farm stay visit at any time of the year (subject to room availability). Enjoy the winter snow or spring blossoms!
- Travel to and from the estate (Kotgaon, Tons Valley) is the sole responsibility of the customer. The company is not liable for travel delays, roadblocks, or transportation costs.
3. Pricing & Payments
All prices listed on the website (₹9,999 for Delivery packages and ₹14,999 for Retreat packages) are exclusive of applicable GST. Since we deal in agricultural and food products, GST rates vary (e.g., 0% on fresh apples, 5% on honey, rajma, and ghee). Applicable taxes will be calculated and communicated during the final billing process. 100% advance payment is required to confirm a tree adoption.
Cancellation & Refund Policy
1. Harvest Box & Hamper Delivery Packages (₹9,999)
- Non-Refundable: The base tree adoption fee of ₹9,999 is strictly non-refundable once the tree is tagged and maintenance begins. This amount secures your guaranteed 30kg harvest or the Royal Hamper.
- If apples/hamper items arrive damaged due to transit mishandling, customers must share unboxing photos/videos within 24 hours of delivery on our official WhatsApp number. We will replace the damaged items or initiate a partial refund based on the extent of the damage.
2. Orchard Retreat (Farm Stay) Packages (₹14,999)
The ₹14,999 package consists of two parts: The Harvest/Tree Adoption (₹9,999) and the Farm Stay (₹5,000).
- Base Adoption (₹9,999) is Non-Refundable: Regardless of your travel plans, your tree is yours. You will still receive your 30kg Apples or the Royal Hamper delivered to your home address.
- Farm Stay Portion (₹5,000) Refund Rules:
- Cancellations made 30 days prior to the booked slot: 100% refund of the stay portion (₹5,000).
- Cancellations made less than 30 days prior: No cash refund. However, you can opt for a Free Date Change and reschedule your stay to any other time in the year (subject to availability).
- In case of acts of God (landslides, extreme weather) making travel impossible, we will offer a free rescheduling to another available slot.
Refund Processing Time: Approved refunds will be credited back to the original payment method within 7-10 working days.
Shipping & Delivery Policy
- We offer Pan-India delivery for 'The Harvest Box' and 'The Royal Himalayan Hamper' via trusted courier partners (e.g., Delhivery, Xpressbees).
- Deliveries are typically dispatched between August and September, depending on the natural ripening of the fruit.
- Once harvested, items are packed and dispatched within 24-48 hours. Transit time is generally 3-7 working days depending on the destination city.
- The shipping and premium packaging cost is already included in the package price. No extra delivery charges will be demanded at the time of delivery.
- Customers must provide a complete and accurate delivery address with a valid pin code. We are not responsible for delays or spoilage caused by incorrect addresses or unreachable phone numbers.
Privacy Policy
At Tons Valley Agro Pvt. Ltd., we value your privacy and are committed to protecting your personal data.
1. Information We Collect
We collect basic information required to fulfill your order and provide updates. This includes your Name, Phone Number, Email Address, and Delivery Address.
2. Use of Information
Your data is used strictly for:
- Processing your adoption certificate and nameplate.
- Sending monthly WhatsApp updates (photos/videos) of your tree.
- Shipping your harvest box to your location.
- Coordinating your farm stay visit (if applicable).
3. Data Sharing
We do not sell, rent, or trade your personal information to third parties. Your address and phone number are shared only with our trusted courier partners for the sole purpose of delivering your harvest.
4. Contact Us
If you have any questions regarding these policies, please contact us at:
- Company: Tons Valley Agro Pvt. Ltd.
- Address: Himalayan Estate, Kotgaon, Tons Valley, Uttarakhand, India
- Phone/WhatsApp: +91 93321 33323