Legal & Policies

Terms & Conditions

1. Subscription & Delivery Guarantee

The "Adopt an Apple Tree" program is a seasonal subscription. By adopting a tree, you are leasing the harvest of one tree for a single harvest season.

• Each package is a fixed set. The exact items and quantities you will receive are published on that package’s own page, together with their retail values.
• Agriculture is subject to natural forces. If your specific adopted tree yields less than your package requires due to weather, hail, or natural causes, Tons Valley Agro Pvt. Ltd. will make up your package from other healthy trees within our own estate. Delivery of your full package contents is 100% guaranteed.
• Season: The subscription cycle runs from 1 September to 31 August. Adoptions open on 1 September and close on 31 March each year. Harvest and delivery take place in July–August.

2. Farm Stay (The Winter Retreat)

For customers booking 'The Winter Retreat' (₹20,999):

• The package covers a 2-night, 3-day stay for a family of 3 in one accommodation unit. Each additional guest is ₹2,500, covering their accommodation and all meals for the full stay. Children under 5 stay free.
• All basic meals (Breakfast, Lunch, Dinner) featuring local Pahadi cuisine are included.
• Winter Season Only: Farm stay visits are hosted between 1 December and 28 February only, subject to availability. Dates outside this window cannot be accommodated. Winter Retreat bookings close on 15 February each season. Your hamper is delivered separately in July–August, irrespective of your visit dates.
• Travel to and from the estate (Kotgaon, Tons Valley) is the sole responsibility of the customer. The company is not liable for travel delays, roadblocks, or transportation costs.

3. Pricing & Payments

All prices listed on the website (₹1,999, ₹9,999, ₹14,999 and ₹20,999) are inclusive of all applicable taxes (GST). The amount you see is the amount you pay — nothing is added at checkout.

Instalments: Payment may be made either in full at the time of booking, or in two instalments — approximately half at booking and the exact remaining balance before harvest. For adoption packages, your tree is assigned and the nameplate installed once the first instalment clears. The Taster’s Crate does not include a tree or nameplate. Instalments are ₹1,000 + ₹999 (Taster), ₹5,000 + ₹4,999 (Harvest), ₹7,500 + ₹7,499 (Royal), and ₹10,500 + ₹10,499 (Retreat). The balance link is sent on WhatsApp in June; if the balance is not paid by 30 June, your adoption and nameplate are retained but the package cannot be dispatched for that season. No interest or finance charge is levied on instalment payments.

Cancellation & Refund Policy

1. Delivery Packages (₹9,999 & ₹14,999)

• Non-Refundable: The full package amount (₹9,999 for The Harvest Box, ₹14,999 for The Royal Hamper) is strictly non-refundable once the tree is tagged and maintenance begins. This amount secures your adopted tree and the full contents of your package.
• If apples/hamper items arrive damaged due to transit mishandling, customers must share unboxing photos/videos within 48 hours of delivery on our official WhatsApp number. We will replace the damaged items or initiate a partial refund based on the extent of the damage.

2. The Taster's Crate (₹1,999)

• The Taster's Crate includes no tree adoption. Orders may be cancelled for a full refund at any time before dispatch. Once dispatched, the crate is non-refundable except under the damage terms above.
• A ₹499 welcome gift is redeemable once, against any adoption package in the next subscription cycle (1 September – 31 August). It is not redeemable for cash and is forfeited if the crate order is refunded.

3. The Winter Retreat (₹20,999)

The ₹20,999 package consists of two parts: the Tree Adoption and Royal Hamper (₹14,999) and the Farm Stay (₹6,000).

• Adoption & Hamper Portion (₹14,999) is Non-Refundable: Regardless of your travel plans, your tree is yours. You will still receive the full contents of your Royal Hamper delivered to your home address in July–August.
• Farm Stay Portion (₹6,000) Refund Rules:
  • Cancellations made 30 days prior to the booked slot: 100% refund of the stay portion (₹6,000).
  • Cancellations made less than 30 days prior: No cash refund. However, you can opt for a Free Date Change and reschedule your stay to any other available slot within the same winter season (1 December – 28 February), subject to availability.
• In case of acts of God (landslides, extreme weather) making travel impossible, we will offer free rescheduling to another available slot within the same winter season (1 December – 28 February).

Refund Processing Time: Approved refunds will be credited back to the original payment method within 7–10 working days.

Shipping & Delivery Policy

• We offer Pan-India delivery for The Taster’s Crate, The Harvest Box, The Royal Hamper and The Winter Retreat via trusted courier partners (e.g., Delhivery, Xpressbees).
• Deliveries are typically dispatched between July and August, depending on the natural ripening of the fruit.
• Once harvested, items are packed and dispatched within 24–48 hours. Transit time is generally 3–10 working days depending on the destination city.
• The shipping and premium packaging cost is already included in the package price. No extra delivery charges will be demanded at the time of delivery.
• Customers must provide a complete and accurate delivery address with a valid pin code. We are not responsible for delays or spoilage caused by incorrect addresses or unreachable phone numbers.

Privacy Policy

At Tons Valley Agro Pvt. Ltd., we value your privacy and are committed to protecting your personal data.

1. Information We Collect

We collect basic information required to fulfill your order and provide updates. This includes your Name, Phone Number, Email Address, and Delivery Address. We also store your selected package, delivery preferences, nameplate text, payment references and order status to manage your booking. We do not store card or UPI credentials.

2. Use of Information

Your data is used strictly for:

• Assigning your tree and preparing your nameplate.
• Sending monthly WhatsApp updates (photos/videos) of your tree.
• Shipping your harvest box to your location.
• Coordinating your farm stay visit (if applicable).

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Your address and phone number are shared only with our trusted courier partners for the sole purpose of delivering your harvest, and payment details are processed by Razorpay.

Analytics and advertising: We use Meta Pixel, Google Analytics and Microsoft Clarity to understand how visitors use this website and to measure our ads. When you book, your email, phone number, name, city, state and PIN code are converted into an irreversible code (SHA-256 hash) in your browser and shared with Meta only to match bookings with our ads. Meta never receives these details in readable form, and we never share your full address or payment details for advertising.

4. Contact Us

If you have any questions regarding these policies, please contact us at:

• Company: Tons Valley Agro Pvt. Ltd.
• Registered office: C/O Karam Singh, Mautar, Mori Sankari Road, Kotgaon, Uttarkashi, Uttarakhand – 249128, India
• Email: info@himalayanestate.in
• Phone/WhatsApp: +91 93321 33323

5. Grievance Officer

For any complaint, please contact our Grievance Officer. We acknowledge complaints within 48 hours and resolve them within 30 days of receipt.

• Name: Dev Rana (Founder, Tons Valley Agro Pvt. Ltd.)
• Email: info@himalayanestate.in
• Phone: +91 93321 33323 (9 AM – 8 PM, Monday–Sunday)